Terms & Conditions

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General trading terms Any reference made to “RECS” below will refer to the sole proprietary trading as: “Real Estate Consulting Services”.

By working with RECS, you acknowledge that you have read, understand and agree to the terms, conditions, notice periods and disclaimers contained in this agreement. RECS reserves the right to institute changes and amendments to any of the terms in this agreement on condition that reasonable notice thereof is given to the customer in writing.

  1. Standard Payment terms unless otherwise specified:

80% payable on the full value of the invoice for work exceeding R5000. ¾ Work less than R5000 will require payment in full, labour included – Balance of material value payable before assessment handover.

  1. Quotes are valid for 7 days only. The price may be subject to increase due to circumstances beyond the reasonable control of RECS such as travel and accommodation. The customer will be notified of such increases in writing before commencing with the work.
  1. FORCE MAJEURE:

Neither Party shall be liable in the event that its performance of this Agreement is prevented, or rendered so difficult as to be commercially impracticable, by reason of an Act of God, labour trouble or disputes, strikes, unavailability of transportation, goods or services, epidemic, pandemic (including but not limited to the current Covid-19 pandemic), governmental restrictions or actions, lock-downs, war (declared or undeclared) or other hostilities, or by any other event, condition or cause which is not foreseeable and is beyond the reasonable control.

In the event of non-performance or delay in performance attributable to any such causes mentioned above (or by implication can be read into the meaning thereof), the period allowed for performance of the applicable obligation under this agreement will be extended for a period equal to the period of the delay. However, the party so delayed shall use its best efforts to overcome the cause of delay. In the event that the performance is delayed for more than 60 (sixty) days, the other party shall have the right, which shall be exercisable for so long as the cause of such delay shall continue to exist, to terminate this agreement without liability for such termination, unless the party has already incurred costs, in which instance such part would be set off by RECS against the refund due to the client who elected to cancel such agreement.

  1. Delays in orders due to reasons beyond the reasonable control of RECS:

Please note that although RECS always undertakes to do their best to comply with our quoted lead times, we cannot be held responsible for any unforeseen delays caused due to circumstances beyond our reasonable control. Such mentioned circumstances include (but are not limited to) load shedding, any future health pandemics (i.e. COVID-19) and/or any similar pandemic identified in future that may influence lead times.

  1. The Quotation shall only be accepted if written confirmation has been received from the customer via personal delivery or e-mail. Please add signature, name, date and time of acceptance of quotation. Work will only commence on receipt of an official order in writing and payment received in accordance with payment terms.
  1. Any variations/additional works required over and above the original quotation must be agreed upon in writing by both parties before execution of the work.
  2. RECS may impose a cancellation fee of 20% of the value of the order in the event of cancellation before commencement. The fee will depend on the nature of the order, the length of notice of cancellation before commencement, the reasonable potential to find alternative clients allocated time, costs involved prior to the cancellation such as but not limited to travel and accommodation, and the reason for cancellation. No refunds on deposits will be allowed in the event of cancellation for “special order” services that have already been confirmed.
  3. In the event where an overbooking may occur, RECS undertakes to perform the service on another date within a reasonable time.
  4. It is the customer’s responsibility to ensure that he/she is satisfied with the results and to ensure that the work is of a quality that customers are generally entitled to expect.
  5. The customer further undertakes not to claim a refund or remedy and accepts full responsibility should the plan and strategy not work due to lack of consistency or gross negligence on his/her own part or as a result of any other third party whom may have interfered with the plan and strategy or any party that may have acted on behalf of the customer/owner in this regard.
  6. The customer is hereby informed that it is his/her responsibility to choose carefully as no refunds will be entertained based on the fact that the client has made the wrong decision.
  7. The customer is not entitled to share any trade secrets, tools or documentation which they receive during the consulting process.
  1. Please note that RECS will charge an additional call out fee of R600 per hour plus travelling costs at a rate of R6,00/km in respect of any call out that was necessitated due to the customer’s fault (including failure to provide uninterrupted access, provision of adequate space and lighting , Wi-Fi, power points and free use of water at the customer’s premises).
  2. Real Estate Consulting Services cannot be held liable for any harm/damage suffered by the customer if such damage was caused due to reasons beyond the reasonable control of RECS (such risks may include but are not limited to any/all claims for harm/damage caused to the customer/his or her property due to reasons beyond the reasonable control or unintentional act of any person, whether in the employ or in his/her representative capacity of RECS. This will include loss or damage caused as a result of fire or theft, or any economic loss pertaining to the harm/damage caused).
  3. In instances where the customer has elected or instructed RECS to proceed with any implementation, where such implementation is contrary to the recommendations/advice of any representative of RECS, RECS will not accept liability if the end product/installation does not meet the client’s approval.
  4. The Customer agrees that no indulgence whatsoever by RECS shall constitute a waiver by RECS in respect of any of its rights herein. Under no circumstances will the consultant be prevented from exercising any of its rights in terms of this agreement.
  5. The customer’s failure to pay, the full outstanding amount on the agreed dates, will attract interest at the prime interest rate (2% per month) or such higher rate as may be prescribed by the National Credit Act from time to time.
  6. All discounts shall be forfeited if payment in full is not made on the due date.
  7. The Customer hereby agrees to the jurisdiction of the Magistrates Court for any action that may arise from this agreement.
  8. If RECS consultants or their partners are prevented from attending to a scheduled appointment due to the client’s fault, all expenses that RECS may have occurred as a result of the client’s fault (including a call out fee of R600 and other transport expenses at current AA rates and consultants’ hourly rate for the period) will be invoiced to the client’s account.
  1. Use of Website

Purchase of products or services: Due to the majority age being 18 years of age in South Africa, RECS only accepts purchase orders from customers that have already reached majority age. Please read these terms carefully prior to indicating your acceptance thereof.

  1. General Terms and Conditions for web use

These Terms and Conditions apply to the use of this website. By using this website, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law.

  1. Use of Site

The purpose of your use of this website is merely to browse the content and to make legitimate purchase. This website shall not be used for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. In the light the customer is cautioned that any ‘deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

  1. Use of our Website outside South Africa

Customers who do not reside in South Africa are welcome to use our website in accordance with these terms and conditions to book online services provided that the delivery address is in South Africa. ¾ All transactions must be carried out by contacting us at hello@recs.co.za or +27 (0) 84 7568407 where we will assist you with your requirements.

  1. The owner of this site, the authors of the content and in general anybody connected to this website in any way, from now on collectively called the “Providers”, cannot assume responsibility for obvious or inadvertent errors or omissions pertaining to the contents displayed on the website, however we undertake to update any errors as soon as we become aware thereof.
  2. The providers further caution that no representation is made with regards to the reliability, suitability, accuracy, correctness or completeness of the contents displayed on this site. The providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation data loss, lost revenues and lost profit) which may result from the inability to use the purchased services or the incorrect use thereof, abuse, or misuse of the contents of the site, even if the providers have been informed of the possibilities of such damages, the customer needs to use their discretion and when in doubt contact our offices to avoid any damage(s) in that regard.
  3. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
  4. Our Rights – We reserve the right to:

Modify or withdraw, temporarily or permanently, the website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change these conditions from time to time, and your continued use of the website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the conditions, then you must immediately stop using the website.

We will use our reasonable endeavours to maintain the website. The website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the website or because of a failure, suspension or withdrawal of all or part of the website due to circumstances beyond our reasonable control.

  1. Cookie/Tracking Technology

This website uses cookies which are stored on your browser. You can usually modify your browser settings to prevent this happening. However, by disabling cookies, or certain types of cookies, you may hinder your user experience on this and other websites or prevent them from working entirely.

Some cookies on this website may do the following:

  • Enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services like the shopping cart for example, cannot be provided. Cookies further assist with improving the users experience and enables some of the functionality characteristics provided by this website.
  • Collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. Allow the website to remember choices you make (such as your name or area you are in) and provide enhanced, more personal features.
  • The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
  • Please note that some cookies may be stored by third party service providers who perform some of these functions (or other services) for us. Cookies are used on this website for the following third-party services: Google Analytics, Facebook share button, Twitter share button, Pinterest share button and Google+ share button. Some of these services may be used to track your behaviour on other websites and we have no control over this.
  • By continuing to use this website without adjusting your browser’s cookie settings, you agree that we can place these cookies on your device.

As is true with most websites, our server will automatically log data regarding each visit such as your IP address, browser type, referring/exit pages, and operating system. We may use this information to monitor server errors, server administration or to monitor visitor behaviour. It is not possible for this to be disabled on a per-user basis so you must leave this website (and the internet entirely) if you do not agree to this happening.

  1. Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in online format on this website is used to personally identify users that subscribe to this service. The information will not be used for any other purpose than that which is stated in the terms & conditions in respect of use for this service.

None of the information will be sold or made available to any other third parties without your consent.

The site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site or inform us of what part of the website is unacceptable to you by contacting us on the number provided above. Your continued use of the website following the posting of changes to these terms will mean that you have accepted those changes.

  1. Methods of Payments

Payment can be made to our bank account by EFT or Bank deposits. We may extend payment options in future at our discretion. Only once the correct payment as per our payment terms has reflected in our bank account will we process the order.

EFT Banking Details:

  • Bank: First National Bank
  • Name of Account: Real Estate Consulting Services
  • Account Number: 63137471164
  • Branch Code: 250 655

You may send your proof of payment to: hello@recs.co.za

For more information about how to order, special order requirements and other payment options, please contact us on +27 (0) 84 756 8407 email: hello@recs.co.za

  1. Lead Times

Lead time is always dependent on consultant availability. Should the consultant not be available RECS will contact you via email and provide a revised date.

Our standard lead times to our offices are 7-15 working days from payment dependant on the service required. Please enquire about your lead time at the time of securing our services. All payments HAVE TO reflect in our bank account before we will proceed with the services.

Depending on the service purchased, lead times may vary. In the event of any delay, we will contact you to advise what the changes are and provide a new estimated time of arrival.

  1. Prices and Information ¾ All information displayed on this website (verbal or written) is for guidance only and is provided in good faith and without warranty due to the special order nature of our services, and although every effort has been made to ensure all the details, descriptions & prices are correct they are for guidance purposes only and not binding and in this regard we urge you to contact the offices to confirm the correctness thereof.
  2. Sale of Services

All services provided are considered by RECS as being of a quality suitable for the purpose and specification for which it is intended. However, in the unlikely event of the customer having purchased the wrong service, it is the customer’s responsibility to report it to RECS immediately or as soon as it is discovered.

  1. Order processing

Order processing will not begin until we receive the monies which need to be cleared in our bank account. Thereafter your order will be placed and a lead time advised.

  1. Monitoring ¾ We have the right, but not the obligation, to monitor any activity and content associated with the website. We may investigate any reported violation of these conditions or complaints and undertake to take any action that we may deem appropriate (which may include, but is not limited to, issuing of warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the website).
  2. Law

The terms and conditions mentioned above will be exclusively governed by and construed in accordance with the laws of South African Courts, which will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

  1. Updating of these terms and conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these terms and conditions from time to time. Changes to these terms and conditions will become effective upon such changes being posted to this website. It is the user’s obligation to periodically check these terms and conditions at the website for changes or updates. The user’s continued use of this website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these terms and conditions, including such changes or updates.

 

  1. Consent ¾ I understand that all the designs and trademarks are registered to the various partners or providers of RECS and hereby accept the terms and conditions mentioned above. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by RECS in respect of instituting any civil action or any other legal action deemed necessary at the time.
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